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Information about us

We are Q-Files Limited ("We"). We operate the website at www.q-files.com (our “site”). We are registered in England and Wales under company number 07246356. Our VAT number is GB 996 2073 83. Our main trading address is 6 Church Green, Witney, Oxfordshire, OX28 4AW. 

Questions, comments and requests regarding this privacy policy are welcomed. To contact us, please:

E-mail us at info@q-files.com.

Call us on (+44) 01993 774 949.

Privacy Policy


Introduction

We are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

First and foremost, please note that we do not:

  • collect personal data relating to the children who make use of our site; or
  • sell or transfer any personal data that we do collect to third parties for advertising or marketing purposes.

For the purpose of the Data Protection Act 1998, the data controller is Q-Files Limited of 2 Hewlett Place, Cheltenham, Gloucestershire, United Kingdom, GL52 6DQ.

By visiting our site or otherwise dealing with us you are accepting and consenting to the practices described in this policy.

This policy was last updated on 15th May 2014.

Information we may collect from you

We may collect and process the following data about you:
Information you give us:
You may give us information about you through our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include, for example, your name, address, e-mail address and phone number.
Information we collect about you:
With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, your time zone settings, your browser plug-in types and versions and details of your operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) used to come to, through and from our site (including date and time); pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources: We may receive information about you if you use any other websites we operate or other services we provide. We are also working with third parties and may receive information about you from those third parties. This might include, for example:

  • other members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (including Orpheus Books Limited);
  • the developers or our site and analytics / search engine providers;
  • the third-parties who supply our products (such as Google Play, Apple iTunes and Amazon); and/or
  • third-party social media sites (such as Facebook, Flickr, YouTube, Pinterest, Twitter and Google Plus).


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy (below).

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We may use this information:

  • to provide you with any information that you request from us;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We may use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our site safe and secure.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group (including Orpheus Books Limited).

We may share your information with selected third parties that assist us in the improvement and optimisation of our site (including the developers or our site and analytics / search engine providers).

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Q-Files Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users and customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Q-Files Limited, our customers, or others.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party sites

Our site may, from time to time, contain links to and from websites run by:

  • other members of our group (including Orpheus Books Limited);
  • the third-parties who supply our products (such as Google Play, Apple iTunes and Amazon); and/or
  • third-party social media sites (such as Facebook, Flickr, YouTube, Pinterest, Twitter and Google Plus).

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Any access request which you send to us may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

By continuing to browse the site, you are agreeing to our use of cookies.

This policy was last updated on 15th May 2014.

Cookies we use

We use the following cookies:

  • Essential cookies. These are cookies that are required for the normal operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Blocking cookies

You can block cookies by:

  • selecting the relevant option on the “Cookie” pop-up which is displayed on the first time you visit our site; or
  • activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Please note, if you block all cookies (including essential cookies) you may not be able to access all or parts of our site.